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Return policy

Return policy

  • Categories:售后服务
  • Time of issue:2020-08-24 00:00:00
  • Views:0
Description:
Description:
Information

Acceptance conditions for goods return and quality complaint:

1、 Our company will not accept the application for goods return and replacement caused by the Buyer under the following circumstances:
1. Ruichen products not sold by Ruichen Chem company;
2. The label is damaged or replaced and the packaging bottle is replaced; Products requiring refrigerated transportation are not sent back with humidified ice;
3. The original package of the sealed product is opened, and the one-time sealing or adhesive strip is damaged (except for quality problems);
4. The parameter false alarm and actual situation caused by technology or using environment are inconsistent with description.

2、 We will not accept complaints about product quality under the following circumstances:
1. The delivery time is more than two months;
2. Product quality problems due to improper use or storage by customers.
 

Return instructions:
1. Customers can contact Ruichen Chem customer service online to handle the return and replacement.
2. Unconditional return and exchange are not accepted without the permission and acceptance of Ruichen Chem. If the customer does not raise any objection within the time limit, it shall be deemed that the product meets the customer's requirements without any responsibility.
3. For the return and replacement application with non-product quality problems, the freight sent to Ruichen Chem shall be borne by the customer.
4. Ruichen Chem has the right to charge additional fees for any goods returned or replaced except for product quality problems, generally including transportation fees and re-storage fees.


Specific process of return and replacement:
The customer submits an application online= = = > the after-sales customer service personnel verify it= = = > the customer returns the product the original shipment order and the issued invoice to the designated address = = = > Ruichen Chem receives the return = = = > complete the return and replacement of the product in one week.

Contact us

Tel.:0418-3355858
Contact:
Mr. Jiang:
13394188418
Mr. Zhang:13604037762
Mr. Wei:13940533517
Address:
No. 9, Yongxing Road, Xinqiu District, Fuxin, Liaoning Province

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